On April 11th at 4:58PM PT, a partial degradation of service was identified that impacted the generation of recurring tasks and reports for some customers.
Our Incident Response Team was notified and began investigation of the underlying issue. A fault in the system responsible for generating recurring tasks and reports was identified and resolved on April 12th at 2:45 AM PT.
The underlying issue that prevented recurring tasks and reports from being generated has been resolved. We are continuing to improve the infrastructure and system notifications for the root cause and adjacent services.
Improvements to the incident response procedures are being made to increase the level of communication with customers around service degradation.