tag:status.zenput.com,2005:/historyZenput Status - Incident History2024-03-29T05:23:00ZZenputtag:status.zenput.com,2005:Incident/203129482024-03-21T14:49:04Z2024-03-21T14:49:04ZMonnit Gateway Service Degradation<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>14:49</var> UTC</small><br><strong>Resolved</strong> - Our vendor has deemed all services operational. No loss of data reported.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>13:41</var> UTC</small><br><strong>Update</strong> - We continuing to monitor the ongoing performance degradation. Updates will follow as soon as they're made available by the vendor.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>10:28</var> UTC</small><br><strong>Update</strong> - We continuing to monitor the ongoing performance degradation. Updates will follow as soon as they're made available by the vendor.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>08:34</var> UTC</small><br><strong>Update</strong> - We are still monitoring the ongoing issue. Updates will follow as soon as they're made available by the vendor.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>06:31</var> UTC</small><br><strong>Update</strong> - We appreciate your patience as we are still monitoring the ongoing issue. Updates will follow as soon as they're made available by the vendor.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>04:10</var> UTC</small><br><strong>Update</strong> - We are still monitoring this issue. We will provide more updates as soon as they're made available by the vendor.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>02:04</var> UTC</small><br><strong>Monitoring</strong> - Most of the affected Gateways have reconnected and we are monitoring their status. No loss of temperature readings reported at the moment.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>23:57</var> UTC</small><br><strong>Update</strong> - We are still monitoring this issue.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>21:51</var> UTC</small><br><strong>Update</strong> - We are still monitoring this issue. Some gateways will be unable to communicate to Zenput. We will provide more updates as soon as they're made available by the vendor.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>18:56</var> UTC</small><br><strong>Identified</strong> - This is a Partial Degradation Affecting one of our Temperature Monitoring Services vendors. This is affecting a subset of customers. We will provide an update as soon as they're made available by the vendor.</p>tag:status.zenput.com,2005:Incident/194204562023-12-12T20:44:41Z2023-12-12T20:44:41ZMonnit Gateway Service Degradation<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>20:44</var> UTC</small><br><strong>Resolved</strong> - Operating normally.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>19:17</var> UTC</small><br><strong>Identified</strong> - We are experience performance service degradation in Monnit gateways, which will show gateways status as offline. Monnit is working on this to fix it as soon as possible.</p>tag:status.zenput.com,2005:Incident/193120182023-12-07T12:33:03Z2023-12-07T12:33:03ZPartial Performance Degradation<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:33</var> UTC</small><br><strong>Resolved</strong> - After 48 hours of continuous monitoring and investigation, we are pleased to announce that the partial performance degradation impacting project/task creation has been successfully resolved. Users should no longer experience slow response times or timeouts during these processes, as well as issues with task creation.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>01:22</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor the fix implemented for any potential issues. <br />We expect all tasks to be available Thursday,</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>16:06</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor the fix implemented for any potential issues. <br />We expect daily recurring tasks to be available as early as today or, in exceptional circumstances, on Thursday.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>14:06</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor the fix implemented for any potential issues. <br />We expect daily recurring tasks to be available as early as today or, in exceptional circumstances, on Thursday.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>10:35</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor the fix implemented for any potential issues. <br />We expect daily recurring tasks to be available as early as today or, in exceptional circumstances, on Thursday.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>08:32</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor the fix implemented for any potential issues. <br />We expect daily recurring tasks to be available at the earliest today and, in some rare cases, by Thursday.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>05:21</var> UTC</small><br><strong>Update</strong> - Our team is keeping an eye on the implemented fix for any potential problems.<br />Daily recurring tasks should be available by tomorrow or, in exceptional circumstances, on Thursday.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>05:21</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor the fix implemented for any potential issues. <br />We expect daily recurring tasks to be available at the earliest today and, in some rare cases, by Thursday.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>01:37</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor the fix implemented for any potential issues. <br />We expect daily recurring tasks to be available at the earliest by tomorrow and, in some rare cases, by Thursday.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>00:01</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor the fix implemented for any potential issues. <br />We expect daily recurring tasks to be available at the earliest by tomorrow and, in some rare cases, by Thursday.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>20:10</var> UTC</small><br><strong>Update</strong> - A fix was implemented but continue to monitor as it progresses.<br />We expect Daily recurring tasks to be available at the earliest by tomorrow and, in some rare cases, by Thursday.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>16:02</var> UTC</small><br><strong>Update</strong> - Our Engineering team is deploying a fix and this should begin regenerating tasks. Users may continue to experience issues accessing tasks until this has been entirely resolved. We appreciate your patience as we work swiftly to restore functionality.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>13:12</var> UTC</small><br><strong>Monitoring</strong> - Our Engineering team is deploying a fix and then begin regenerating tasks. We appreciate your patience as we work swiftly to restore functionality.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:31</var> UTC</small><br><strong>Update</strong> - Our Engineering team is deploying a fix and then begin regenerating tasks. We appreciate your patience as we work swiftly to restore functionality.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>06:17</var> UTC</small><br><strong>Update</strong> - Our Engineering team is deploying a fix. We will then begin regenerating tasks. We appreciate your patience as we work swiftly to restore functionality.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>05:48</var> UTC</small><br><strong>Update</strong> - Our team is still actively working to resolve reported issues affecting the creation of projects and tasks, leading to partial performance degradation. We are currently diagnosing the problem and making significant efforts to address these issues. Users may experience delays or timeouts during this period while engaging in these processes. Thank you for your patience as we work swiftly to restore functionality.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>02:06</var> UTC</small><br><strong>Update</strong> - Our team is still actively working to resolve reported issues affecting the creation of projects and tasks, leading to partial performance degradation. Our team is diagnosing the problem and making significant efforts to address these issues. Users may experience delays or timeouts during this period while engaging in these processes. We appreciate your patience as we work swiftly to restore functionality</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>00:01</var> UTC</small><br><strong>Update</strong> - Our team is still actively working to resolve reported issues affecting the creation of projects and tasks, leading to partial performance degradation. Our team is diagnosing the problem and making significant efforts to address these issues. Users may experience delays or timeouts during this period while engaging in these processes. We appreciate your patience as we work swiftly to restore functionality</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>21:50</var> UTC</small><br><strong>Update</strong> - We are actively working to resolve reported issues affecting the creation of projects and tasks, leading to partial performance degradation. Our team is making significant efforts to address these issues. Users may experience delays or timeouts during this period while engaging in these processes. We appreciate your patience as we work swiftly to restore functionalit</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>19:51</var> UTC</small><br><strong>Update</strong> - Our team is still in the process of actively investigating reports of partial performance degradation affecting the creation of projects and tasks. Users may encounter delays or timeouts during these processes.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>17:02</var> UTC</small><br><strong>Update</strong> - Our team is actively investigating reports of partial performance degradation affecting the creation of projects and tasks. Users may encounter delays or timeouts during these processes.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>14:17</var> UTC</small><br><strong>Update</strong> - Our team is still in the process of actively investigating reports of partial performance degradation affecting the creation of projects and tasks. Users may encounter delays or timeouts during these processes.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>12:13</var> UTC</small><br><strong>Investigating</strong> - Our team is currently investigating reports of partial performance degradation affecting the creation of projects and tasks. Users may encounter delays or timeouts during these processes.</p>tag:status.zenput.com,2005:Incident/191212882023-11-15T05:18:15Z2023-11-15T05:18:15ZIncident Has Been Resolved<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>05:18</var> UTC</small><br><strong>Resolved</strong> - Incident has been resolved! All parts of the system that were affected are back to normal. Customers should no longer see any degraded performance.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>03:06</var> UTC</small><br><strong>Update</strong> - We have taken steps to correct the situation. Will continue to provide updates as we monitor. This will require further monitoring</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>23:55</var> UTC</small><br><strong>Update</strong> - We have determined the issue in the Zenput app. We have taken steps to correct the situation. Will continue to provide updates as we monitor. This will require further monitoring</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>22:03</var> UTC</small><br><strong>Identified</strong> - We have determined the issue in the Zenput app. We have taken steps to correct the situation. Will continue to provide updates as we monitor.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>20:23</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing partial performance degradation that may result in slow response times or timeouts. Zenput is actively investigating the issue</p>tag:status.zenput.com,2005:Incident/183053722023-08-29T11:49:02Z2023-08-29T11:49:02ZMonnit degraded performance<p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>11:49</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved, all Monnit Gateways and sensors are operating normally.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>10:21</var> UTC</small><br><strong>Investigating</strong> - Monnit's Web Portal, Gateway Service and Notification Delivery is experiencing degraded performance after their scheduled maintenance. This only affects a subset of ZTM customers.<br /><br />Sensors may appear offline, due to the gateway traffic being interrupted, the gateway will store data until services are restored.</p>tag:status.zenput.com,2005:Incident/182995022023-08-29T05:02:24Z2023-08-29T05:02:24ZMonnit scheduled maintenance<p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>05:02</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>22:51</var> UTC</small><br><strong>Scheduled</strong> - Scheduled Maintenance 08/28/2023 at 11:00 PM EST<br />Estimated length: 6 hours<br /><br />This will only affect a subset of ZTM customers.<br /><br />Our data center networking team will perform scheduled maintenance at 11:00 PM US Eastern Time for up to six hours. Several short network outages are possible while network switches are upgraded and failed over. If gateway traffic is interrupted, the gateway will store data until services are restored.</p>tag:status.zenput.com,2005:Incident/177770952023-07-06T08:13:57Z2023-07-06T08:14:53ZMonnit is currently offline<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>08:13</var> UTC</small><br><strong>Resolved</strong> - Monnit temp monitoring services is now operating normally.<br /><br />https://status.monnit.com/</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>04:46</var> UTC</small><br><strong>Monitoring</strong> - https://status.monnit.com/<br /><br />Monnit has addressed this and is looking into having this resolved ASAP</p>tag:status.zenput.com,2005:Incident/173005132023-05-19T22:10:46Z2023-05-19T22:10:46ZZenput Performance Degradation<p><small>May <var data-var='date'>19</var>, <var data-var='time'>22:10</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>17:57</var> UTC</small><br><strong>Update</strong> - We applied fixes, and are continuing to monitor the situation. Task generation should now be restored.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>16:27</var> UTC</small><br><strong>Update</strong> - We continue to monitor the situation, currently still in an incident resulting in degradation of performance, with our engineering team working on a fix.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>14:59</var> UTC</small><br><strong>Update</strong> - We applied fixes, and are monitoring. We are moving to fully restore including tasks.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>13:17</var> UTC</small><br><strong>Update</strong> - We continue to monitor the situation, currently still in an incident resulting in degradation of performance, with our engineering team working on a fix.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>12:19</var> UTC</small><br><strong>Update</strong> - Currently, the site is working, but in degraded performance. We are actively working to resolve this as soon as possible.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>10:49</var> UTC</small><br><strong>Monitoring</strong> - We are monitoring some errors and actively working to resolve this as soon as possible. <br />Thank you in advance for your patience.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>09:59</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:status.zenput.com,2005:Incident/172226412023-05-11T22:30:28Z2023-05-11T22:30:28ZScheduled Maintenance<p><small>May <var data-var='date'>11</var>, <var data-var='time'>22:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>21:23</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.zenput.com,2005:Incident/168111872023-04-11T16:47:51Z2023-04-11T16:47:52ZPartial Performance Degradation<p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>16:47</var> UTC</small><br><strong>Resolved</strong> - Hey Customer, great news! The issue with Tasks has been resolved! We apologize for the inconvenience this issue has caused and thank you for your patience.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>16:40</var> UTC</small><br><strong>Update</strong> - We are still in an incident resulting in intermittent degradation of performance.</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>20:34</var> UTC</small><br><strong>Monitoring</strong> - We applied fixes, and are monitoring. Performance should start going back to normal.</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>18:06</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>16:23</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing partial performance degradation that may result in tasks taking some time to open and task completion status</p>tag:status.zenput.com,2005:Incident/165988672023-03-22T04:28:30Z2023-03-22T04:28:30ZTeam is investigating missing tasks associated with projects.<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>04:28</var> UTC</small><br><strong>Resolved</strong> - Hey Customer, great news! The issue with Task Generation has been resolved. <br /><br />We apologize for the inconvenience this issue has caused and thank you for your patience.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>00:29</var> UTC</small><br><strong>Investigating</strong> - The team is investigating an issue where projects are not correctly generating tasks for users.</p>tag:status.zenput.com,2005:Incident/163345992023-03-11T15:10:12Z2023-03-11T15:10:12ZZenput - Ongoing Issues with Reporting<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>15:10</var> UTC</small><br><strong>Resolved</strong> - All reporting features are operational.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>11:18</var> UTC</small><br><strong>Update</strong> - Partial degradation to Reporting. We will continue to monitor the situation closely and provide updates on any developments. No data has been lost, and our team is taking measures to rectify the report values.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>14:47</var> UTC</small><br><strong>Update</strong> - We are currently still continuing to monitor issues with Project Completion and Production Sheet Reports. Reports may continue to present inaccurate data. There is no data loss, and action is being taken to correct report values.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>17:28</var> UTC</small><br><strong>Update</strong> - Project Completion and Production Sheet reports may present inaccurate data. There is no data loss, and action is being taken to correct report values.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>02:43</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>23:28</var> UTC</small><br><strong>Update</strong> - Temp Monitoring readings are presenting degraded performance. We are continuing to monitor further issues.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>19:59</var> UTC</small><br><strong>Monitoring</strong> - The team will continue to monitor for the next 24 hours, but we are now all clear for the current issue.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>17:07</var> UTC</small><br><strong>Update</strong> - Currently, the app is working but may not see immediate update to submissions. Data is being queued.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>16:54</var> UTC</small><br><strong>Update</strong> - Currently, we are facing an outage across all of our services. Our team is diligently investigating the matter, and we will promptly provide an update once the issue has been resolved. We sincerely apologize for any inconvenience this may have caused</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>16:45</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.zenput.com,2005:Incident/163329772023-03-03T05:00:00Z2023-03-03T14:19:40ZPartial Performance Degradation<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>Resolved</strong> - We experienced performance degradation issues that impacted our system’s responsiveness and caused some users to experience slow loading times. Our team was alerted to the issue and worked quickly to investigate and resolve the problem. Currently, some users may see Reports impacted into the weekend, all other areas of the application are working as expected.</p>tag:status.zenput.com,2005:Incident/157744962023-01-05T02:30:48Z2023-01-05T02:30:48ZSensor Readings are experiencing intermittent processing issues<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>02:30</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>01:19</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Investigating</strong> - We currently investigating this issue.</p>tag:status.zenput.com,2005:Incident/113048472022-09-29T03:16:49Z2022-09-29T03:16:49ZZenput Temperature Monitoring - Partial Degradation of Service<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>03:16</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>21:29</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>20:57</var> UTC</small><br><strong>Identified</strong> - Readings are backing up in our queues and potentially causing incorrect offline triggers to fire.</p>tag:status.zenput.com,2005:Incident/106592302022-07-21T10:05:00Z2022-07-21T10:05:00ZExternal Services is showing 30s request timeouts for Monnit<p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>10:05</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>10:03</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>08:09</var> UTC</small><br><strong>Investigating</strong> - Sensor readings may be delayed due to an issue with an upstream provider.<br />imonnit.com website is down as well.</p>tag:status.zenput.com,2005:Incident/105804962022-07-14T15:57:38Z2022-07-14T15:57:38ZPartial Performance Degradation<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>15:57</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>15:49</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>15:48</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing partial performance degradation that may result in slow response times or timeouts. Zenput is actively investigating the issue.</p>tag:status.zenput.com,2005:Incident/97225762022-04-06T20:31:11Z2022-04-06T20:31:11ZZenput Temperature Monitoring is Experiencing Partial Degredation<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>20:31</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>15:08</var> UTC</small><br><strong>Investigating</strong> - Our upstream sensor provider is having degradation issues and We are currently investigating this. We will update everyone as soon as we can.</p>tag:status.zenput.com,2005:Incident/93810952022-02-22T07:30:17Z2022-02-22T15:06:33ZSubmissions not being sent to Dropbox<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>07:30</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>06:30</var> UTC</small><br><strong>Investigating</strong> - We are investigating this issue</p>tag:status.zenput.com,2005:Incident/93602742022-02-19T16:32:12Z2022-02-19T16:32:12ZPartial Performance Degradation<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>16:32</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>16:23</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>15:33</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing partial performance degradation that may result in slow response times or timeouts. Zenput is actively investigating the issue.</p>tag:status.zenput.com,2005:Incident/92800202022-02-09T10:15:10Z2022-02-10T03:37:14ZPartial Performance Degradation<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>10:15</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>09:30</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.zenput.com,2005:Incident/90109902022-01-05T19:42:38Z2022-01-05T19:42:38ZZemput outage reported and investigating<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>19:42</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>19:28</var> UTC</small><br><strong>Investigating</strong> - We have received reports of degraded performance and are investigating the issue, we will update as we know more.</p>tag:status.zenput.com,2005:Incident/89122982021-12-23T00:41:44Z2021-12-23T00:41:44ZUpstream Provider Issues<p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>00:41</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>13:23</var> UTC</small><br><strong>Monitoring</strong> - A chance of problems with the Zenput app as upstream provider's having issues and we are monitoring the situation.</p>tag:status.zenput.com,2005:Incident/88369742021-12-14T00:18:35Z2021-12-14T00:18:35ZLabels Application crashing on startup<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>00:18</var> UTC</small><br><strong>Resolved</strong> - We have identified and prepared a fix for this issue which will be included in the next release on 12/15/2021. If you experience this issue in the meantime, please write into support@zenput.com and we can help you in the meantime.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>20:40</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating reports that the Zenput Labels app is crashing on startup for a small subset of users. We will update this page as we know more.</p>tag:status.zenput.com,2005:Incident/87852282021-12-08T02:01:32Z2021-12-08T02:01:32ZIncident 12/07/2021<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>02:01</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>23:51</var> UTC</small><br><strong>Monitoring</strong> - Platform seems to be operating as expected but we are continuing to monitor the situation.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>19:37</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating the nature of the issue Zenput is experiencing and will update this page as we know more.</p>